Terms and Conditions

Terms and Conditions
last update: 10 Feb 2025

Introduction
Welcome to Wazalis Oasis (“we,” “our,” or “us”). By accessing or using our website wazalis.com.au, you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our website.
Definitions

You must be at least 18 years old to make a purchase.
You agree not to use the website for any unlawful or fraudulent purpose.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we suspect fraudulent or malicious activity.

All orders placed through our website are subject to acceptance and availability.
All payments must be made in full prior to acceptance of an order by us.
Prices are displayed in Australian Dollars (AUD) and include GST where applicable.
Payment methods include Stripe (credit/debit cards) and cash on delivery.
We reserve the right to refuse or cancel an order if there are pricing errors or stock limitations.

We deliver within Sydney and surrounding regions only. Shipping costs and estimated delivery times are provided at checkout.
We are not responsible for delays caused by external shipping providers.
If a package is undeliverable due to incorrect address details provided by the customer, additional charges may apply.

Customers may return products within 7 days of receipt if they are defective or incorrect.
Returned items must be unused, in original packaging, and accompanied by proof of purchase.
Refunds or replacements will be processed once we receive and inspect the returned item.
Shipping fees for returns is the customer’s responsibility unless the return is due to our error.

Our products may be covered by a manufacturer’s warranty. Please refer to the product details for specific warranty terms.
The warranty covers manufacturing defects but does not extend to damage caused by misuse, improper installation, accidental damage, modifications, or general wear and tear.
Warranty claims must be submitted with proof of purchase and photographic evidence of the defect.
If a product is found to be defective within the warranty period, we may offer a replacement, repair, or refund at our discretion.
The customer is responsible for return shipping costs unless otherwise stated.
The warranty does not cover consequential damages or losses arising from product failure, including but not limited to installation costs, loss of use, or business interruptions.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our liability is limited to the total value of the order placed by the customer.
We are not responsible for linked websites contents and images.

All website content, including text, images, and logos, is our property and protected under Australian copyright laws.
You may not reproduce, distribute, or use any content from our website without prior written permission.
Any third party services text, logo and images are property of the third party services.

Our Privacy Policy governs how we collect, use, and protect your personal information. By using our website, you consent to our data practices.

We do not guarantee that the website, its pages, or any downloads will be free from viruses, malware, or other harmful components. Users are responsible for ensuring they have appropriate cybersecurity measures in place.
While we strive to maintain the security and functionality of our website, we do not warrant that it will always be available, uninterrupted, or error-free.

We are not responsible for delays or failures caused by circumstances beyond our control, including natural disasters, technical issues, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems, or deliveries.

If you have any complaints regarding our products or services, please contact us at admin@wazalis.com.au with full details of your concern.
We aim to acknowledge complaints within 7 business days and provide a resolution within 14 business days, where possible.
If a dispute arises, both parties agree to first attempt to resolve the matter through informal negotiation.
If an agreement cannot be reached, the dispute may be referred to mediation in accordance with the laws of Australia.

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on the website. Your continued use of the website constitutes acceptance of the revised Terms.

These Terms are governed by the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of Australian courts.

Contact Us
For any questions regarding these Terms, please contact us at admin@wazalis.com.au