Privacy Policy

Last updated: 10 Feb2025

1. Introduction
   Welcome to Wazalis Oasis (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website [Wazalis.com.au and make purchases from our store.

By using our website, you consent to the collection, storage, use, and disclosure of your personal information in accordance with this Privacy Policy.

2. Information We Collect
   When you interact with our website, we may collect the following types of personal information:

• Personal Information: When you place an order, we collect your name, email address, phone number, and delivery address.
• Payment Information: Payments are processed securely through Stripe. We do not store your credit card details, but Stripe may collect and store payment information in accordance with their privacy policy.
• Order Information: We collect details about your purchases, transaction history, and any communication regarding orders.
• Technical and Usage Information: We may collect data such as IP addresses, browser type, device information, referring/exit pages, and cookies to enhance website functionality and improve user experience.
• Communications: If you contact us via email or other means, we may keep a record of your correspondence.

3. How We Use Your Information
   We use the collected data for the following purposes:

• To process and fulfill your orders, including arranging delivery.
• To provide customer support and respond to inquiries.
• To improve our website functionality, content, and shopping experience.
• To send service-related communications, including order confirmations and updates.
• To comply with legal and regulatory requirements.
• To prevent fraudulent activity and ensure secure transactions.
• To analyse user behaviour and improve our services.

4. Sharing Your Information
   We do not sell or rent your personal information. However, we may share your data with:

• Service Providers: Third-party providers such as delivery services, payment processors and website hosting to fulfill orders and process payments.
• Legal Obligations: If required by law, or to protect our rights, we may disclose information to legal authorities or enforce our policies.

5. Data Security
   We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure socket layer (SSL) technology, and access control measures. The billing data is passed securely to the payment service provider.

As payments are processed by a third party, we do not store any payment details. The security of payment transactions is managed by payment provider in accordance with their policies and security standards.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but take reasonable steps to safeguard your data.

6. Cookies and Tracking Technologies
   We use cookies and similar tracking technologies to enhance user experience and analyse website traffic. These technologies help us:

• Remember user preferences and settings.
• Monitor website performance and detect technical issues.
• Improve marketing and advertising efforts.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain functionalities of the website.

7. Your Rights and Choices
   Under Australian privacy laws, you have the right to:

• Access: Request access to the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete personal information.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Erasure: Request deletion of your data, subject to legal and regulatory retention requirements.
• Objection: Object to data processing in certain circumstances.

To exercise these rights, contact us at [Insert Contact Email]. We may require verification of identity before processing such requests.

8. Third-Party Links
   Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of such external sites. We encourage you to review their privacy policies before providing personal information.
9. Disclaimer
   While we take reasonable steps to protect your personal information, we cannot guarantee that our website will be free from errors, disruptions, or security breaches. You use our website at your own risk. We are not liable for any loss, damage, or unauthorized access arising from the use of our services or website.
10. Retention of Data
    Your personal information retention depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
11. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
    If you have any questions about this Privacy Policy or how your data is handled, please contact us at: Wazalis Oasis
    admin@wazalis.com.au